Privacy Policy
Who we are
Pounelia (“we”, “us”, “our”) operates this website as a multivendor online marketplace at https://pounelia.co.in, where independent third-party sellers (“Vendors”) list and sell health, wellness and beauty products directly to customers.
What personal data we collect and why we collect it
Account and order information
When you create an account, place an order, or register as a Vendor, we collect information such as your name, email address, phone number, shipping/billing address, and order history. This is used to process and deliver orders, communicate with you about your account or order, and to prevent fraud.
Marketplace / Vendor data
Because this is a multivendor marketplace, the name, shipping address and phone number needed to fulfil your order are shared with the specific Vendor(s) whose products you purchase, solely for the purpose of processing, packing and shipping that order. Vendors are not permitted to use your data for any other purpose.
Contact forms
If you contact us through a form on the site, the information you submit is stored so we can respond to your enquiry.
Cookies
Like most websites, we use cookies to keep you logged in, remember items in your cart and wishlist, and understand how the site is used. You can disable cookies in your browser settings, though parts of the site (such as checkout) may not work correctly without them.
Payments
We currently accept Cash on Delivery (COD). We do not store any card, UPI or bank account details on our servers. If an online payment method is added in future, payments will be processed by a licensed third-party payment gateway that will handle your payment data under its own privacy and security policies.
Who we share your data with
We share order-related data with: (a) the Vendor fulfilling your order, (b) delivery/courier partners, for the purpose of shipping your order, and (c) payment processors, if and when online payments are enabled. We do not sell your personal data to third parties.
How long we retain your data
If you place an order, we retain the order and account information for as long as necessary for accounting, warranty, and legal record-keeping purposes. If you register an account, we retain your profile information until you ask us to delete it.
What rights you have over your data
You can request to see, correct, or delete the personal data we hold about you (except data we must keep for administrative, legal, or security purposes) by contacting us using the details below.
Contact us
For any privacy-related questions or requests, please contact us at: [support email to be added] or via our Contact page.
This policy was last updated to reflect our current business practices as a multivendor marketplace. It is a general template and should be reviewed by a qualified legal professional to ensure full compliance with applicable Indian data protection law (including the Digital Personal Data Protection Act) before relying on it for your business.
