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FAQs

Quick answers

Quick answers to the questions we get asked most about shopping on Pounelia Health & Beauty. Still have a question? Send it to us below.

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Pounelia is a multivendor marketplace for health, wellness and beauty products — think supplements, skincare, personal care and wellness essentials. Every vendor is reviewed and approved by our team before their store goes live.

Browse the products you want, add them to your cart, and proceed to checkout with your delivery address. Since we currently support Cash on Delivery, you don’t need to enter any card or online payment details.

Right now we only support Cash on Delivery (COD) — you pay when your order is delivered. We’ll be adding online payment options soon.

Shipping timelines and charges are set by the vendor fulfilling your order and shown at checkout. Orders above ₹2000 currently qualify for free shipping.

Yes — please see our Refund & Return Policy page for eligibility and the return process.

Yes, we welcome new vendors! Apply via “Become a Seller” in the footer — our team reviews and approves every new vendor before their store can start selling.

Let's Talk

Have a question about an order, a product, or becoming a vendor? Reach out any time — we usually respond within 24 hours.

Registered Address

POUNELIA HEALTH & BEAUTY, 319, Kanan Veng, Champhai Urban, Champhai, Mizoram - 796321

General inquiries

+91 92330 88129

Email address

thiangipoonte77@gmail.com

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