Welcome to Pounelia. These Terms and Conditions (“Terms”) govern your use of this website and marketplace (the “Platform”), operated by Pounelia (“we”, “us”, “our”). By creating an account, browsing, or placing an order on the Platform, you agree to be bound by these Terms.

1. About this Platform

Pounelia is a multivendor marketplace that allows independent third-party sellers (“Vendors”) to list and sell health, wellness and beauty products directly to buyers (“Customers”, “you”). We provide the technology platform that connects Vendors and Customers; individual sale contracts for each product are between the Customer and the relevant Vendor.

2. Eligibility and accounts

You must be at least 18 years old, or using the Platform under the supervision of a parent/guardian, to create an account or place an order. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Vendor / Seller Responsibilities

Vendors are independent sellers who list and fulfil their own products on the Platform. By listing on Pounelia, Vendors agree that they will:

• Provide accurate, complete and up-to-date product information, including descriptions, pricing and stock availability;
• Use legitimate product images and content that they own or are authorised to use;
• Fulfil accepted orders in a timely manner and keep order status updated;
• Cooperate with Customer return, replacement and refund requests in line with our Refund and Returns Policy;
• Not list counterfeit, prohibited, unsafe or unlawful products, and ensure their products comply with applicable health, safety and labelling laws;
• Provide accurate business/seller information as required for onboarding and marketplace compliance;
• Comply with these Terms and any marketplace policies we communicate to Vendors.

We review new Vendors and their stores before activation, but we do not manufacture or physically handle the products sold on the Platform, and Vendors remain responsible for the accuracy and legality of their own listings.

4. Orders, pricing and payment

Prices shown are inclusive of applicable taxes unless stated otherwise. Placing an order is an offer to purchase, which is accepted once the Vendor confirms the order. We currently support Cash on Delivery (COD); additional payment methods may be added in future and will be subject to the payment provider’s own terms.

5. Shipping and delivery

Shipping timelines and charges are set by the Vendor fulfilling your order and shown at checkout. Delivery estimates are approximate and not guaranteed.

6. Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our Refund and Returns Policy, which forms part of these Terms.

7. User conduct

You agree not to misuse the Platform, including by submitting false information, attempting to defraud any Vendor or Customer, infringing intellectual property rights, or interfering with the Platform’s security or normal operation.

8. Intellectual property

The Pounelia name, logo, and website design are our property. Product images, descriptions and brand names belong to their respective Vendors or brand owners and may not be copied without permission.

9. Limitation of liability

To the maximum extent permitted by law, Pounelia is not liable for indirect or consequential losses arising from your use of the Platform. As a marketplace, our role is limited to facilitating transactions between Customers and Vendors; product quality, safety and fitness for purpose are the responsibility of the Vendor.

10. Grievance redressal

In accordance with applicable Indian e-commerce regulations, any complaints or concerns regarding orders, Vendors, or this Platform may be raised with our Grievance Officer:

Name: Thiangi Poonte
Email: thiangipoonte77@gmail.com
Address: kanan Veng, Champhai, Mizoram 796321

11. Governing law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Aizawl, Mizoram.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

13. Contact us

For any questions about these Terms, please reach out via our Contact page or thiangipoonte77@gmail.com.